Services Included

Dedicated

Managed

24/7/365 Live Phone Support (toll-free in US & Can) & Live Chat

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24/7/365 Remote Hands and Eyes with onsite staffing

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Support Request Ticket System

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Experienced Support Technicians, SysAdmins, Engineers

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System Monitoring Service with Client Notification and Problem Resolution

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Ports Monitoring Service with Client Notification and Problem Resolution

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Process Monitoring with Client Notification and Best-Effort Resolution¹

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Client-Provided Application Monitoring Tools with Client  Notification and Best-Effort Resolution

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Predictive Hardware Failure (as available by platform) with Client Notification

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Security/Vulnerability Assessment with Client Reporting

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McAfee Active VirusScan for all Windows servers

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cPanel or Plesk Control Panel

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Installed Upon Request¹:

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    Apache, PHP, Perl, MySQL

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    Rootkit Hunter Installation

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    Catch PHPH Nobody Spammers

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    BFD Installation (Brute Force Detection)

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    PRM Installation (Process Resource Monitor)

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    ModSecurity for Apache Installation

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RTG Bandwidth Monitoring

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Free Unlimited Server Reboots

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Free OS Re-image²

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Compromised Server Recovery² (Best-Effort)

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Full Server Admin Services Included²

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Software Installation & Configuration

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Patch Management Service

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Physical Security Services

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System Security Services

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Operational Security Services

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Optional Data Security Services

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Optional High Availability (HA) Solutions

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Free use of  1-800-HOSTING DNS Services

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100% Network Uptime SLA Guarantee

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Multiple Tier 1 Internet Providers

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Enterprise-Class Routers and Switches

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Optimized Network Speed & Reliability

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24/7 Network Monitoring Engineers

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Up to 100% Credit of Monthly Fees Paid

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Full Root/Admin Access via SSH/RDP

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2-Hour Hardware Resolution SLA Guarantee

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Advanced 1-Hour Hardware Resolution SLA Guarantee

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Multiple Hard Drives with RAID Redundancy

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Disk-2-Disk Data Backup and FREE Data Restoration Service

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Data Migration Services²

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Escalated Responsibility for Installed Applications

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