Services Included:
Dedicated
Managed
Physical Security Services
System Security Services
Operational Security Services
Optional Data Security Services
Security/Vulnerability Assessment with Client Reporting
McAfee Active VirusScan for all Windows servers
Installed Upon Request¹
Rootkit Hunter Installation
Catch PHPH Nobody Spammers
BFD Installation (Brute Force Detection)
PRM Installation (Process Resource Monitor)
ModSecurity for Apache Installation
24/7/365 Live Phone Support (toll-free in US & Can) & Live Chat
24/7/365 Remote Hands and Eyes with onsite staffing
Support Request Ticket System
Experienced Support Technicians, SysAdmins, Engineers
System Monitoring Service with Client Notification and Problem Resolution
Ports Monitoring Service with Client Notification and Problem Resolution
Process Monitoring with Client Notification and Best-Effort Resolution¹
Client-Provided Application Monitoring Tools with Client Notification and Best-Effort Resolution
Predictive Hardware Failure with Client Notification (as available by platform)
Free Unlimited Server Reboots
Free OS Re-image²
Compromised Server Recovery² (best-effort)
Full Server Admin Services Included².
Software Installation & Configuration
Apache, PHP, Perl, MySQL Installed Upon Request
Patch Management Service
Data Migration Services²
Escalated Responsibility for Installed Applications
RTG Bandwidth Monitoring
Free use of 1-800-HOSTING DNS Services
100% Network Uptime SLA Guarantee
Multiple Tier 1 Internet Providers
Enterprise-Class Routers and Switches
Optimized Network Speed & Reliability
24/7 Network Monitoring Engineers
High Availability (HA) Solutions
Full Root/Admin Access via SSH/RDP
Advanced 1-Hour Hardware Resolution SLA Guarantee
2-Hour Hardware Resolution SLA Guarantee
Up to 100% Credit of Monthly Fees Paid
Multiple Hard Drives with RAID Redundancy
cPanel or Parallels® Plesk Panel
Disk-2-Disk Data Backup and FREE Data Restoration Service