With our Total Service Commitment to our clients for proactive communications and our Quad-Strength Managed Security Services, we distinguish ourselves in the high-level of personalized and proactive support we provide to our clients. They trust their hosted environment is safe, secure, monitored, and online. Support availability, responsiveness, and proactive communications are the reasons you too will be hosting with us for years to come.
We provide you with a 24/7 operation so you can focus on building your Internet business, not your Internet infrastructure. We’ve built the infrastructure for you and we maintain it for you with outstanding 24/7 Live Tech Support and Ultra High Performance Cisco network.
* Speedy service is our top priority and hold times are rare if at all.
* 82% first-call-resolution and improving every day.
* Average response time to email requests for support is less than 15 minutes.
* All technicians are 1-800-HOSTING employees and we do not outsource support services.
* We maintain our own network and servers inside the Dallas data center with free onsite live tech support.
* Multiple GigE Internet connections with BGP failover and environmental systems.
* 100% Network Uptime Guarantee.
* We do not resell servers and services from other data centers or Hosting providers.
* Our DDoS mitigation solution provides protection from multiple variants of DDoS attacks, and protects our network & hosts (servers). It's Included Free With Every Hosting Account.
Since 1999, 1-800-HOSTING has been offering end-to-end hosting solutions for companies of all sizes and in all industries. Our mission is to provide innovative and reliable fully-managed and semi-managed dedicated hosting services combined with fast, competent and friendly technical support.
Our goal is to help you increase your online business and to provide the infrastructure which is essential to keep it running smoothly. We are 100% committed to fulfilling your hosting requirements and surpassing your support expectations. Total customer satisfaction is paramount to our team and our success. You can rest assured we will work diligently to provide the highest quality products and services to keep you happy.
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End-to-end solutions include: |
Support & Infrastructure: |
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Fully managed servers & network hardware services |
24x7 LIVE support by phone, email, chat |
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Fully managed or self-managed software services |
Proactive communications & reporting |
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Managed security services |
Physical, Operational & System security |
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Custom configured hardware solutions |
BGP GigE Internet backbones |
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Database administration of MS SQL, MySQL |
Cisco/Juniper Powered Network |
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Disk-to-disk data backup protection options |
Redundant Internet connectivity |
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Firewall solutions for advanced security protection |
100Mbps Ethernet connections |
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Secure, encrypted VPN connectivity for remote access |
Redundant power feeds to data center |
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Load balancing for High Availability (HA) |
UPS battery backup power systems |
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McAfee Active VirusScan & Urchin Web Stats |
Diesel generator backup power system |
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Custom Network configurations of multiple servers |
100% Network Uptime SLA Guarantee |
1-800-HOSTING is currently operating the Linux, BSD and Windows platforms. All servers are monitored 24/7 and our enterprise-class Cisco/Juniper network is under constant scrutiny from our highly skilled staff to ensure peak performance and maximum security at all times. For Internet connectivity, we currently utilize multiple Gigabit Fiber Ethernet connections in a BGP auto-failover environment for redundancy from multiple providers which terminate in our datacenter and are used exclusively for our clients. Multiple levels of firewall protection and load balancing are available to keep your data flowing smoothly and securely.
Our datacenter facility is located in a light industrial area to maintain a low profile. Multiple video surveillance systems monitor the interior and exterior premise, and the facility is staffed 24/7/365. With UPS power systems, diesel generator backup power, onsite fuel storage & guaranteed refueling contracts, clients need not worry about power problems. Of course, redundant cooling and fire suppression are in place to ensure maximum up-time availability.
For all your hosting needs, you will find no better partner than 1-800-HOSTING, Inc.
1. Proactive client communication is the heart of our Total Service
Commitment
2. System monitoring, client notification & problem resolution
3. Ports monitoring, client notification & problem resolution
4. Client-provided application monitoring tools, client notification; problem resolution
5. McAfee Active VirusScan for all Windows servers – free of charge!
6. Predictive hardware failure (as available by platform) with client notification
7. 100% Network Uptime
SLA guarantee
8. 1-Hour Hardware Resolution SLA
guarantee
9. 2-Hour commencement of onsite data restores
10. Up to 100% credit of monthly fees
1. Our “Total Service Commitment” to our clients
2. All managed - all the time
3. Free 24/7 phone
support,
live
chat
and
ticketing
system
4. Ultra-fast, highly-redundant
network
5. System
security
services
6. Physical
security
systems
7. Operational
security
services
8. Hi availability (HA) auto failover
solutions
9. Load balanced
solutions
10. Database replication
solutions